Our Story: Over 30 Years Connecting Businesses via SMS in Mexico
We help enterprises, fintech companies, and financial institutions implement scalable SMS messaging, OTP authentication, and multichannel communication solutions.
Our Mission
To empower business communications through reliable, scalable, and highly available messaging infrastructure.
At Grupo Tecnophone, we develop solutions that enable organizations to integrate SMS messaging into their critical business processes, automating interactions and ensuring real-time information delivery.
Our focus is on providing operational stability, low latency, and continuous technical support, helping our clients manage mission-critical operations where communication cannot afford to fail.
Our Journey
From the country’s first interactive telephone services bureau to mission-critical messaging for the financial sector, every stage added experience that today backs every message we send.
Founded with international backing
Grupo Tecnophone was founded in Mexico by executives of DataDial International, a Canadian company listed on the Vancouver Stock Exchange. We arrived with Canadian capital-market backing and proven experience in pay-per-call and value-added services.
Mexico’s first interactive services bureau
Together with Teléfonos de México we operated the country’s first information and entertainment bureau: more than 90 premium-rate (01-900) services, projects such as 0-30 and Vox Tips, and an alliance with TV Azteca that brought our platform to a national television audience.
International recognition
Our team was honored with Clio Awards and International Broadcasting Awards for the creativity and innovation of its interactive projects and communication campaigns.
Proprietary technology, turnkey projects
We built our own IVR platforms, voice solutions, auto-attendants, UNPBX systems and automated contact centers. Since then, the engineering has been ours.
First steps in the mobile ecosystem
We entered the mobile content market with platforms for distributing ringtones, wallpapers and digital content: the start of our specialization in the mobile channel.
Mobile messaging at Latin American scale
Our technology platform supported the growth of SMS Americas LLC across the region, powering SMS audience interaction for television productions in several countries.
Real-time, multi-country operations
We took part in Big Brother del Pacífico, an edition of the format spanning Chile, Peru and Ecuador, handling voting and mass audience participation through 01-900 and mobile technology.
Mobile marketing specialists
We designed and ran high-volume SMS promotional campaigns for leading consumer brands, with traffic peaks that demanded platforms able to respond in seconds.
Enterprise messaging at scale
Mass communication, alerts, notifications and transactional services for large corporations and public institutions, including an SMS communication system for a nationwide network of thousands of small retailers.
Messaging for the financial sector
We consolidated our presence in banking, consumer lending and pawn institutions: OTP codes, alerts, transactional notifications and collections messaging, under the security and availability standards the industry demands.
Mission-critical infrastructure
We strengthened the platform with redundant systems, continuous monitoring and end-to-end traceability, for operations that cannot stop.
Open platform: API and SMPP
Direct integration with our clients’ systems for automated SMS sending through our API and SMPP, with real-time delivery reports (DLR) and webhooks.
Automation and control for the client
Campaign management tools, process automation, real-time reporting and operational monitoring, giving every client full autonomy over their sending.
A new generation of enterprise communications
We launched the SMS sending orchestrator, which prioritizes and distributes traffic by message type, and aligned our processes with the ISO 27001 information security standard, evolving toward omnichannel solutions built on the reliability of SMS.
More than three decades, over 160 million SMS a year and a delivery rate above 99%: the experience that today backs the critical communications of banks, fintechs and large organizations in Mexico.
Our Values
At Grupo Tecnophone, we believe technology should be reliable, transparent, and focused on delivering real results.
Our values guide every technical and operational decision, ensuring stability, efficiency, and long-term relationships with our clients.
Who we are
Grupo Tecnophone today: business messaging infrastructure for Mexico
Grupo Tecnophone is a Mexican company specialized in enterprise SMS messaging. We design and operate the infrastructure that banks, fintechs, insurers, retailers and collection teams use to send verification codes, alerts, reminders and campaigns to their customers, with full traceability for every message.
We process more than 160 million SMS per year, with a delivery rate above 99% and specialized 24/7 support. Our clients connect through our SMS API, an SMPP connection or the web panel, depending on their volume and the integration they need.
Track record
More than 30 years of technology evolution
Our story begins in 1993 with Mexico’s first interactive telephone services bureau. Since then we have followed every change in mobile communications: 01-900 and infotainment services, mobile content, SMS mobile marketing, enterprise messaging at scale and, for more than a decade, mission-critical communications for the financial sector: SMS OTP codes, alerts and transactional notifications on redundant infrastructure, open through API and SMPP.
How we work
What sets us apart
- Number verification: we check every number against Mexico’s National Numbering Plan (PNN) to know whether it is a landline or a mobile before sending, avoiding costs for messages that cannot be delivered.
- Your choice of encoding: you decide between GSM-7 and UCS-2. With GSM-7 we automatically replace unsupported characters so a message is not split into more parts than necessary. Learn more about the SMS character limit.
- Your brand as the sender: alphanumeric sender ID, Flash SMS, two-way messaging and tracking links.
- Control and traceability: real-time reports, delivery receipts (DLR) and webhooks at no extra cost, plus blocklists to honor opt-outs.
- Flexible billing: prepaid or postpaid with monthly invoicing. You only pay for each message sent.
- Specialized support: priority service with specialists and custom developments on a first-class architecture.
Industries
Industries we serve
We work with banking and financial services, fintech, collections, insurance, e-commerce, retail, logistics, call centers and government and institutions. In each sector we adapt message flows to critical processes. Explore all industries or read our business SMS blog.
FAQ
Frequently asked questions about Grupo Tecnophone
Want to see the platform?
Request a demo and a specialist will show you how to send SMS, OTP codes and notifications from your systems, or review the developer documentation.