The last mile is won with information
Every failed visit costs fuel, route time and a second trip, and hurts the recipient’s experience. Most failures are avoided if customers know in advance when their parcel arrives and have a simple way to reschedule. SMS reaches any phone, even without data, and is read within minutes.
Messages throughout delivery
| Moment | Sample message |
|---|---|
| Out for delivery | MyCourier: Your shipment 45120 is out for delivery today between 2 and 6 pm. |
| Arriving soon | MyCourier: Your driver will arrive in about 20 minutes. |
| Delivery code | MyCourier: Your delivery code is 7310. Share it only with the driver. |
| Failed attempt | MyCourier: We could not deliver shipment 45120. Reply 1 for tomorrow or 2 to pick it up at a branch. |
| Delivered | MyCourier: Shipment 45120 was delivered at 3:42 pm. Thank you! |
Rescheduling by reply
With two-way SMS, recipients choose a new date or pickup point by replying with a number, and the answer reaches your routing system to reassign the delivery without involving customer service.
Notices are triggered from your shipment or routing system through the SMS API; for very high, constant volumes there is the SMPP connection. See SMS for logistics and last-mile delivery. To try it, we offer a 30-day pilot.
