From click to doorstep
In an online store the sale closes at checkout, but the experience is decided afterwards: customers want to know their order exists, their payment was recorded and when it will arrive. Every missing notice becomes a support contact, a failed delivery or a cancellation.
Messages at every stage
- Account verification with an OTP code.
- Order confirmation with number and amount.
- Cash payment reference and a reminder before it expires.
- Order shipped with carrier and tracking number.
- Out-for-delivery notice with a time window.
- Delivery confirmation and a request to rate the purchase.
- Cart recovery and promotions, only with consent.
Fraud prevention
Online stores are targets for fake accounts and bots abusing sign-up forms to request codes. Limit OTP requests by IP, device and number and monitor the verification rate to detect SMS pumping.
Notices are triggered from your e-commerce platform or order system through the SMS API. See SMS for e-commerce and retail. To try it, we offer a 30-day pilot.
